Authored by: Anonymous onFriday, January 19 2007 @ 08:43 MST

In complete contrast, the heater element in my driver's seat packed it in at the beginning of last winter.

I took the car into Calgary Honda to have them do a routine maintenance and see what the problem was. They called me back mid morning, told me that they needed to replace the seatback element...which was about $800 in parts. (Yikes!)

Then they went on to tell me:

a) That it was covered under warranty (I had forgotten that I had warranty left at all!)

b) They had ordered the part, and it would be in by the end of the week, and would call when it arrived.

c) The other work on my was complete.

Okay, good enough. Next morning, I get a phone call telling me that the parts are in, could I bring the car in the day after to have it installed?

I'm not saying that they get it right all the time, but occasionally there's a dealer (and supporting organization) that really does get it right.

- Grog
http://crystalgaze2.blogspot.com

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